Frequently Asked Questions

1. What is Flying with a Hidden Disability?

VMA was founded in 2016 by Kees Hoekstra. In collaboration with Schiphol, KLM, and Axxicom, various initiatives have been set up to make air travel less overwhelming and reduce sensory stimuli for travelers.

2. What is DPNA Assistance?

With DPNA assistance, you are accompanied by a helper who guides you to the gate, helping you avoid overstimulation at security, passport control, and customs. The flight crew is also informed that you are a DPNA passenger.

3. How Do I Arrange DPNA Assistance?

DPNA must be requested at least 48 hours in advance through your airline. The airline will note it in your booking and inform the assistance desk at the airport.

4. Does DPNA Apply for Both Outbound and Return Flights?

Yes, DPNA is an international IATA code used worldwide. If you are returning with a different airline, you must request it separately. You can also ask your travel agency to arrange it.

5. Do I Have to Pay for DPNA?

No, it is a free service.

6. Do I Need to Prove a Disability?

No, airlines cannot request proof. A diagnosis is not required.

7. How Does It Work at the Airport?

After check-in and dropping off your luggage, report to the assistance desk. At Schiphol, these desks are located at the end of the check-in counters in each departure hall. You can also use one of the Assistance pillars, located at entrances and near P1.

8. What is Hidden Disabilities Sunflower (HDS)?

HDS is a UK-based organization that supports people with hidden disabilities. By wearing a Sunflower keycord, you can discreetly indicate that you may need extra time, help, or understanding.

9. Where is the Sunflower Recognized?

It is recognized at 327 airports in 70 countries. Check the website for a list of participating airports.

10. How Do I Get a Keycord?

Keycords are available at Schiphol assistance desks or via the Sunflower website.

11. What is the Difference Between DPNA and Sunflower?

DPNA guarantees assistance.
Sunflower provides recognition and understanding, but does not guarantee assistance.

12. How Do I Contact the Airline?

You can reach airlines via phone or social media:

KLM
Transavia
TUI
Corendon

13. What if I Have More Questions?

You can ask questions via this website, send an email to info@vliegenmetautisme.nl, or contact us via social media (DM on Instagram or Facebook Messenger for “Flying with a Hidden Disability”) or the contact form.

14. Which Airlines Recognize Hidden Disabilities Sunflower?

British Airways
Emirates
Ryanair
Transavia
KLM
LATAM
Turkish Airlines
Air New Zealand
Austrian Airlines
Aer Lingus
Corendon Dutch Airlines
TUI
Air Canada
Air France
Atlantic Airways
Aurigny Guernsey Airline
Etihad
Finnair
Jetstar
Qantas
United Airlines
WestJet
WorldFly

15. Who Provides Assistance at Schiphol?

Axxicom AirportCaddy

Schiphol Meet & Assist: 020 - 601 50 18

Email: assistentie@airportcaddy.nl

If your question is not listed here, please contact us via the website chat or by email at info@vliegenmetautisme.nl.